Last Updated: August 6, 2026
At Sotota Dates & Foods, customer satisfaction is our priority. We are committed to delivering fresh, premium-quality dates, dry fruits, nuts, honey, and other healthy food products. If you experience an issue with your order, please review our Return & Refund Policy below.
You may request a return or replacement if:
You receive the wrong product.
The product arrives damaged or defective.
The product is expired upon delivery.
The package is significantly damaged during shipping.
You receive an incomplete order.
To be eligible, you must notify us within 48 hours of receiving your order and provide clear photos or videos showing the issue.
For food safety and hygiene reasons, we cannot accept returns or exchanges for:
Opened or partially consumed products.
Products damaged due to improper storage after delivery.
Change-of-mind purchases.
Products returned without proof of purchase.
Items reported after the eligible return period, unless required by applicable law.
Once your request is reviewed and approved, we may:
Issue a full refund.
Issue a partial refund, where appropriate.
Replace the product with the same or an equivalent item.
Approved refunds will be processed using the original payment method whenever possible. Processing times may vary depending on your payment provider.
Eligible products may be exchanged if they were:
Delivered incorrectly.
Damaged during transit.
Defective at the time of delivery.
Replacement products will be shipped as soon as possible after approval.
Orders may be cancelled before they are processed or dispatched.
Once an order has been shipped, it generally cannot be cancelled. Please contact our customer support team as soon as possible if you need assistance.
If the return is due to our error (such as an incorrect, damaged, or defective product), we will bear the applicable return or replacement shipping costs.
If a return is accepted for any other eligible reason, return shipping costs may be the responsibility of the customer, unless otherwise agreed.
All returned items are inspected before a refund or replacement is approved. We reserve the right to decline requests that do not meet the conditions outlined in this policy.
If you need to request a return, refund, or replacement, please contact our customer support team with:
Your order number
A brief description of the issue
Clear photos or videos of the product and packaging (if applicable)
We aim to review eligible requests promptly and provide a fair resolution.
Thank you for choosing Sotota Dates & Foods. We value your trust and are committed to providing quality products and dependable customer service.